We’re growing and looking for passionate and dedicated employees.
We need talented professionals who want to contribute their talents to create life time relationships with our customers while helping us stay on the cutting edge of the industry.
At Marketing Concepts and Ability Commerce you’ll find a culture of collaboration and innovation. A culture that welcomes our staff member’s creative thinking, innovation, and diversity — and one that rewards you for team contribution.
What We Offer
At Marketing Concepts and Ability Commerce, we succeed together. We take care of our employees through an excellent compensation package, which includes:
Vacation and Personal Time
401K with company match
Flexible Spending/Health Savings Account
Contact Center Phone Representative
Saint Cloud, MN
Come join our growing company in St. Cloud! We want to add passionate people to our contact center team. The ideal candidate loves technology, is focused, organized and loves helping others. Shifts include days, evenings and weekends.
Provide superior customer experiences while receiving inbound calls including transferred sales leads from current and potential customers
Resolve customer requests related to: product details, issues with accounts, pricing, placing an order, order status, etc.
Accurately document calls/contacts, entering into proper databases and routes support requests to appropriate teams.
Adheres to contact center processes and workflow with attention to detail and continuous process improvement.
De-escalates conflict situations with minimal supervisory assistance.
Meet quality assurance requirements and other key performance metrics
Call center experience
Excellent interpersonal, written and oral communication skills
Excellent listening skills and the ability to ask probing questions, understand concerns and overcome objections
Strong work ethic, self-starter, able to effectively manage multiple priorities and adapt to change within a fast paced business environment
Able to learn and navigate software quickly
Advantages: Set schedule, friendly environment, and casual dress code.
Great Benefit Package: Full-time benefits include: health insurance, dental/life/disability insurance, 401k match, paid personal and vacation time.